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TERMS OF USE OF THE effie> web service

Last updated 15.04.2026

TERMS OF USE OF THE effie> web service

Version 2022_12_01

1. Until the beginning of the provision of access to the web service effie> (hereinafter the “Service”), the Contractor and the Customer shall jointly carry out a set of preparatory measures of organizational and technical nature, which are necessary for the effective configuration and use of the Service by the Customer.

2. For the correct and uninterrupted functioning of the Service, the Customer should independently provide and constantly comply with all the following technical requirements:

  • availability of uninterrupted access to the Internet with a bandwidth of at least 1 Mbps;
  • the absence of software “viruses” on the equipment and/or mobile devices of the Customer, as well as the correct configuration of anti-virus programs;
  • timely installation of all updates to the mobile application;
  • equipment and mobile devices of the Customer, which can be used to access the Service, meet the technical parameters, the current requirements for which are posted by the Contractor on the Contractor’s website at https://ipland.com.ua/en/blog/tech/;
  • The customer’s mobile devices should be located within the Territory.

3. Connection (activation of the account) and/or disconnection of the Customer’s users from access to the Service is carried out by the Contractor on the basis of the Customer’s electronic applications

4. The Parties agreed that the quality parameters of the Services that are provided under this agreement should not be worse than the following:

Availability of services: 95% (ninety-five percent) (percentage of the total number of astronomical hours of the month – the period of time during which the Customer may work with the Service).

Opening hours of the technical support service: from 8:00 to 19:00 from Monday to Friday according to the Customer’s Country (Capital) time (period of time during which the Customer may seek the advice of specialists of the Technical Service support by phone as mentioned in the mobile application and/or the Website of the Service. Receipt of error messages to the e-mail address support@ipland.global takes place around the clock, the time of receipt of such a message is considered to be the next working day).

Unavailability of the Services related to technical work: the time of technical work by the Contractor may not exceed 24 hours per month. The Contractor shall notify the Customer of the technical works by sending the relevant notifications to the e-mail address of the Customer at least 24 hours before the start of such activities. The Customer does not take the time of unavailability of the Services in connection with technical works into account when calculating the time of the Services availability for the use of the Service.

All the above parameters apply only if the Customer will comply with the technical requirements specified in paragraph 2 of these Rules.

If the data of the Service is integrated with the Customer’s accounting systems, incidents caused by errors on the side of the Customer’s accounting system are resolved by the Customer’s own efforts and the time to eliminate them is not considered the time of unavailability of the Service.

5. The Customer`s obligations:

  • To provide timely Applications, other documents, and instructions in writing to the Contractor, which are necessary to determine the scope of services in accordance with the terms of the Contract
  • To notify the Contractor about the identified non-compliance of services with the requirements set out in paragraph 4. of these Rules, within 1 (one) business day from the date of detection of such discrepancies. Otherwise, the services will be considered provided in full and properly.
  • To provide the Contractor with complete, truthful and accurate information about himself and inform the Contractor about changes in telephone numbers, fax numbers, e-mail addresses and all other changes relevant to the implementation of the Agreement no later than 3 (three) working days from the date of such changes. To change the e-mail address, information may be provided by sending a corresponding message from the e-mail of the Customer specified in the Contract, herewith the e-mail address specified in such information notice will be accepted and verified by the Contractor without additional verification;
  • To install timely all software updates that are necessary for the proper functioning of the Service;
  • Do not transfer electronic keys/logins / passwords for access to the Service’s website, mobile applications to the third parties for temporary or permanent use without the consent of the Contractor via e-mail;
  • Not to transfer to the third parties their rights and obligations under the Contract without the written consent of the Contractor;
  • To follow the instructions of the Contractor’s specialists necessary for the correct (correct) usage of the services. For its part, ensure the operability of computer and other equipment (hereinafter – the Customer’s equipment), and perform other actions necessary to obtain services under the Agreement
  • Each Party is obliged to notify in writing the other Party about the changes of their location addresses and other requisites (including e-mail addresses intended for sending/receiving messages) specified in this Contract within 3 (three) business days from the date such changes enter into force.

6. Special terms of liability:

  • The Customer is solely responsible for the operability of the hardware and software and equipment of the Customer, as well as the operability of the connection to the Internet; The Contractor is not responsible for the performance of these resources/equipment..
  • In the event when for the usage of the Service the downloading/ using data is carried out from the directories of the Customer’s accounting system, the Customer is solely responsible for the quality and compliance of the data, the source of which is the Customer’s accounting system.
  • The Contractor shall not be liable for damages incurred by the Customer or third parties, which are related to the usage of the Services by the Customer and which arose due to the third party’s access to information or hardware and software and equipment of the Customer.
  • The Contractor shall not be liable for violations in the provision of the services that occurred as a result of the Customer`s fault
  • The Contractor shall be released from liability for the improper quality of services, which is not his fault or if it is related to the provision of services by the third parties other than the third parties involved by the Contractor
  • If the Customer is unable to use the services provided to him in accordance with this Contract due to reasons that the Customer must or could influence, the Customer shall pay the Contractor the full cost of the Services provided to him.
  • The Contractor has the right to suspend the provision of services to the Customer in case of violation by the Customer of the terms of the Contract or these Rules;

7. Within 30 calendar days from the date of suspension/termination of this Contract, all data placed on the website of the service shall be available to the Customer for downloading. After the expiration of the specified period, such data shall be automatically deleted, without the possibility of their updating.

8. All notifications are sent via e-mail to the following e-mail addresses of the Contractor:

Correspondence on Requests to activate the Service, connect/disconnect users, change the Basic parameter of using the Service or the Scope of use of the Service, conducting technical work, and other technical issues of working with the Service: support@ipland.global.

On issues related to accounting support (including issues of payments, acts of acceptance and transfer of services, reconciliation of settlements, etc.), and on issues related to the direction of claims/claims of a property nature, as well as notifications related to changes in the Parties: accounting_eu@ipland.global.